The Microsoft Dynamics CRM Q2 21012 service update
brings a new cloud based mobile CRM service called Microsoft Dynamics CRM Mobile to customers of Microsoft Dynamics CRM.
As part of this new mobile solution, Microsoft will provide a full range of rich native CRM applications (apps) for the most popular smartphones and tablets.
These new applications allow a sales, service or marketing professional to access Microsoft Dynamics CRM both Online and On-premises. These apps allow organizations and individuals to be productive with their device of choice thereby enabling them to manage customer relationships anywhere.
It is common for sales, service and marketing professionals to use a variety of devices e.g. a sales person might have both a phone and a tablet device from which they need to access their CRM data and processes. With Microsoft Dynamics CRM Mobile, each licensed mobile user can access Microsoft Dynamics CRM from up to three different mobile devices.
Microsoft Dynamics CRM Mobile will also offer an offline mode on most devices* so that Microsoft Dynamics CRM can be accessed even when there is lack of Internet connectivity.
Native apps for devices supported by this offering include:
| Form Factor | Device | Operating Systems |
| Smartphones | Windows Phone | 7.5+ |
| Apple iPhone 3GS+ | iOS 5+ | |
| Google Android | 2.2+ | |
| RIM Blackberry | 6.x and 7.x | |
| Tablets | Apple iPad/iPad2 | iOS 5+ |
